FAQs

SUNFLOW charges a fixed shipping fee of $20 per order shipped within the Continental USA. We absorb all additional UPS shipping costs above $20 per order. When you order a SUNFLOW chair or chairs and add accessories to your chair order we do not charge extra shipping for the accessories, we pack the accessories in the same box with the chairs.
SUNFLOW periodically offers free shipping for individual orders over $350 in Continental US as a promotional offer. Free shipping is advertised on our website when being offered.

Accessories-only orders within the Continental USA (accessories that are not ordered at the same time as a chair or chairs) incur a flat shipping fee of $10 per order. 

For express shipping options, or shipments outside the Continental USA, the shipping fee depends upon your location and the product(s) ordered. Please contact us at hello@getsunflow.com and provide the shipping address and the products that you are considering we will provide express shipping options and express fees.

Return shipping in the Continental USA costs $20 return shipping for each chair box returned, and $15 return shipping for each accessories box returned. The cost of shipping returns outside the Continental United States is the customer's responsibility. Please see our Return & Refund Policy for the full details.

Your order will ship from SUNFLOW’s warehouse in New Jersey within 2 business days.

Once your order leaves our warehouse, its arrival depends on your shipping method and location. If you choose our UPS ground shipping option, your order will arrive within 1-5 business days, depending on your location.

Our warehouse team takes a break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.

SUNFLOW ships to all states in the United States, including Alaska, Hawaii and Puerto Rico. Sunflow also offers international shipping options. SUNFLOW cannot ship to PO Boxes, please provide a full street address for your delivery.

We do ship to Alaska, Hawaii and Puerto Rico.  Shipping to these locations is not complimentary.

We do not ship to PO Boxes.

Online Purchases Return Policy

Please evaluate your SUNFLOW chairs and accessories inside your home to make a return decision. Once products have been used outdoors, we cannot accept them for return. We accept returns for items in their original, unused condition, with all tags attached and in the original packaging. Any gift-with-purchase items must be returned with the order.

Non-Returnable Items

• Personalized or custom-ordered chairs
• Sale items marked as Final Sale

How to Return

To start a return, email returns@getsunflow.com with your order number and the reason for your return. Full-price, unused merchandise can be returned within 30 days of the delivery date.

Return Shipping & Refund Deductions

Continental United States: The following return shipping fees will be deducted from your refund:

• $20 per chair
• $20 per Happy Hut™ Cabana
• $15 per accessories box, when accessories are returned in a separate box from a chair

Australia: Customers are responsible for shipping their return from their nearest post office or a shipping provider of their choice, and for the full cost of return shipping. No return shipping fee is deducted from the refund.

All other locations (including Alaska and Hawaii): Return shipping costs are the customer’s responsibility.

Refunds

SUNFLOW does not refund original shipping costs, including premium shipping. Refunds are credited to the original payment method within seven business days of your return being received and checked in.

SUNFLOW reserves the right to deny a refund if returned merchandise does not meet these requirements. Items purchased from other stores or websites may not be returned to getsunflow.com.

For in-store purchases, see our Return and Refund Policy page.

Rinse thoroughly with fresh water and allow it to dry completely before storage.

Watch this video for step-by-step instructions on how to lubricate the Shore Thing Chair legs with Ballistol Oil.

Watch this video for instructions on how to wear a Shore Thing Chair as a backpack.

Watch this video for instructions on how to bike while wearing a Shore Thing Chair as a backpack.

1. OPEN: Unlock chair by releasing yellow tab found on the side. Place chair on its side and unfold legs. Stand upright on chair legs to sit.

2. RECLINE: Pull up on both armrests by your finger tips to recline back 2 positions. Pull up on back rest to sit forward.

3. CLOSE: Place chair on side and fold legs in. Lock yellow tab before carrying.

Watch this video for instructions on how to wear a Tall Sand Dune Chair as a backpack.

1. Position the folded chair with the backrest's SUNFLOW logo facing you with the bottom gray cross bar on the sand.  Step on the bottom cross bar.

2. Press and hold the gray silicone button on the top crossbar.  With some force, pull the crossbar straight up, as far as it will go, to extend both the backrest and the back legs.  You'll feel two clicks, one when the backrest is fully extended and another when the back legs are fully extended. Don't be timid!

3. Holding the bar in this position, use your other hand to grab the front legs from the side.  Swing the front legs out and up to extend while lowering your chair to the ground. You'll hear another click!

1.   Lean Forward, taking your weight off the backrest.

2.  Place your fingers on the triggers located on both sides of the seat, just behind the front legs.

3.  Pull both triggers and use your weight to recline to one of four positions.  Release to lock.

4.  Pull backrest to return to upright position.

1. Return your chair to the upright position.  Brush off excess sand and debris.

2. Stand behind the chair and step on the bottom crossbar. With force, pull the top crossbar straight up as far as it will go, until the backrest and back legs are in line and perpendicular to the ground.

3. Press the gray silicone button and firmly push the crossbar down to telescope the backrest and also collapse the back legs completely.

1. Secure clips facing down on top crossbar

2. Extend to provide desired coverage

3. Stores easily behind the backrest

4. Protects from 98% of the sun’s harmful rays

The Drink Holder easily and securely clips onto the front legs of your SUNFLOW chair. It accommodates a variety of beverages, from a small aluminum can to a large insulated water bottle.  It also pivots 360 degrees for easy access.

Watch this video for step-by-step instructions on how to attach the Drink Holder to The Tall Sand Dune Chair.

Just attach the Dry Bag to the buttons on right side of your SUNFLOW chair and make sure the bottom of the bag is parallel to the ground.

Watch this video for instructions on how to attach the Sunnies Case.

We are dedicated to delivering amazing products, but sometimes the unexpected happens, so if there’s a manufacturing issue with your SUNFLOW product, we provide a warranty.

SUNFLOW offers a One-Year Limited Warranty for all orders placed on or after March 1, 2025. Orders placed prior to March 1, 2025, will continue to be covered by the warranty in place at the time of your purchase.

Review our detailed policy on the Warranty page.

Please email us at hello@getsunflow.com with any questions.